Today when DBF and I were out, we were in Wal*mart and I was in the mood to get a Slim Jim when we were leaving. So I got a 5 pack of the little ones because it was only $1. When we got in the car I went to open the box to eat one come to find out there were only 4 in the pack. I was a little mad but nothing I could really do since we had already left Wal*mart and it really wasn't there fault either it happened. So when I got to my dad's I went to the Slim Jim website to see if they had a way I could contact them to let them know what had happened. I found an area where I was able to send them a complaint explaining what had happened.
A few hours later I get a reply saying:
August 19, 2008
Dear Ms. ****,
Thank you for contacting us with your concern about our Slim Jim® Original Smoked Snacks. We are sorry to learn about your experience.
Comments from consumers of our products are always helpful. It is only by meeting your needs that we can continue to be successful.
Your feedback will be shared with others in our company.
We will also be sending you a response via regular mail, with coupon attached that is good for one year. Please allow 1-2 weeks for receipt
Please accept our sincere apologies for your experience. We value our consumers and hope you will give us another try.
Sincerely,
Jen
Consumer Affairs
Enclosure:
1 Free Slim Jim Product coupon.
I was excited to get this reply back so fast. I wasn't expecting them to send me anything even tho I knew they probably would have, all I wanted to do was let them know what had happened. See even a complaint can get you something good out of it in the end :D
2 comments:
Not that I make a habit of complaining to companies, but maybe 3 times in my life, I have complained to a company, and all were valid complaints. Actually, once was just PRAISE for a certain product. Anyway, all three times, I received coupons for free products. Dole ended up giving me 4 coupons for free product. Most companies can easily redeem themselves by giving out free product in exchange for feedback.
I hate making complaints to companies but sometimes you just have to if something happens.
Awhile back I had sent a few compliments to a few companies in hopes maybe they would send me some coupons for products and it worked. I absolutely LOVE dove deodorant, it's the only one I can use with out breaking into a rash so I sent them a nice email explaining that I loved there product and they sent me an email back saying thank you for loving there products and they would send me some coupons. I was excited.
This was my first complaint. Like I said I wasn't mad it happened, but I just wanted to let them know in case there were more in that batch that the same thing happened to. Feedback of any kind is what helps make a company run smoothly no matter how big of company it is :D
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